Job Description

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands.
We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients.
We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities.
We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission:
We create amazing customer experiences that people value and we are proud of.
By combining talent, data, and technology.
We deliver real impact for our partners.
We are driven to go further.
For our business in Zagreb we are currently looking for Customer Service Representatives (male/female) German speaking. You’ll join a well-established and high performing project looking to achieve success in our long-term strategy.

Responsibilities

* Provide a highly professional consumer experience by collaborating with consumers through various communication channels
* Solve customer complaints and inquiries in a courteous and tactful manner while providing clients with accurate, timely and professional answers
* Resolve consumer issues and complaints by identifying the cause of the problem and selecting the best solution
* Establish a customer relationship with consumers
* Use customer feedback and communicate with other teams to create better customer service
* Proactive approach in every interaction with consumers to discover better solutions

Requirements

* Excellent communication skills & high focus on customer satisfaction
* Excellent language skills (at least B2) in German language, both spoken and written
* Customer service-orientated and a high focus on customer satisfaction

What we offer

* Modern and multinational working environment at an attractive location in Zagreb with good public transport connection;
* Belonging to a great international company where you will constantly be learning
* Paid transport, hot meal and additional fee for working on foreign language/project

Working Time

Full-time

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Apply now

Feel Good @ Croatia

Our Feel Good Program is specially designed to meet the support needs of our people while promoting a work environment driven by our values: Creativity, Excellence and Respect.  We want you to be the voice of our global community and encourage you to get actively involved in making us the very best we can be.

  • Feel Good Support
  • Feel Good Body
  • Feel Good Mind
  • Feel Good Soul
  • Feel Good Community
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