Job Description

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
At Majorel we serve customers accross the world. We support them at any time, through every device and in the manner they expect from their brands.
We speak their language wherever they are and whatever their culture. At Majorel we combine the best of people, technology and innovation to deliver real value to our clients.
We are committed and we believe in equal opportunities between men and women. In the same way, our offered positions are open to people with disabilities.
We ensure compliance and all prevention regulations are met, guaranteeing the care for our people’s health and safety both at our facilities and teleworking. Our mission: We create amazing customer experiences that people value and we are proud of.
By combining talent, data, and technology.
We deliver real impact for our partners.
We are driven to go further. Majorel is a leading multinational company in customer service. We have more than 75,000 professionals in 41 countries around the world; a skilled #OneTeam able to design and offer flexible solutions in more than 60 languages that makes a difference for clients of some of the most renowned companies in the market.To know more about Majorel, we would like to invite you to visit our website [1] www.majorel.com.

Responsibilities

* Providing superb support the way you would want to be treated during your vacation! * Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner * Be aware of current traveling destinations and holiday trends * Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls)

Requirements

* Excellent communication skills & high focus on customer satisfaction * Excellent language skills (at least C1) in Italian, spoken and written * Customer service-orientated and a high focus on customer satisfaction * Strong administration and organization skills * Keen eye for detail to ensure high accuracy * Very good PC skills * Availability to work on shifts * Team work * A previous experience in Customer Service or similar business is a plus (B2B)

What we offer

* Starting paid training path * Continuous improvement and product training * Modern and multinational working environment at an attractive location in Zagreb with good public transport connection * Excellent reputation as responsible employer * Welcoming and inclusive environment * Shift system (from Monday to Sunday from 06am to 12 pm; festivities included) * Work is performed in our facilities and in teleworking * Belonging to a great international company where you will constantly be learning* Work from home possible * Welcome bonus for all candidates Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!

Working Time

Full-time

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

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Feel Good @ Croatia

Our Feel Good Program is specially designed to meet the support needs of our people while promoting a work environment driven by our values: Creativity, Excellence and Respect.  We want you to be the voice of our global community and encourage you to get actively involved in making us the very best we can be.

  • Feel Good Support
  • Feel Good Body
  • Feel Good Mind
  • Feel Good Soul
  • Feel Good Community
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