•Designing and managing high-impact reports on behalf of the program Manager / business owner to boost the financials performance and the targeted profitability.
•Supporting and being a part of the local/regional projects related to performance management, cost efficiency & customer experience.
•Building insights tools/dashboards that highlighting root causes for performance metrics changes.
•Continuously working on identifying process gaps and improvement areas.
•Responsible for identifying trends within all LOBs performance and to design pragmatic solutions for consideration and implementation.
•Managing and proactively improving and centralizing all performance management tools to meet continuously changing business need and priorities.
•Providing actionable recommendations and insights to meet the targeted EBIT level by analyzing the support data.
•Monitoring and reviewing site workforce capacity to ensure maximum efficiency and suggestions any needed moves.
•Cooperating with global board teams to scale best practices and standardize process and metrics.
•Reporting client relations team organic growth pipeline with the key highlights and opportunities insights.
•Investigate in the monthly P&L results vs the budget.
•Running the allocations matrix on monthly basis in alignment with each business/ department owner.
•Anticipating/Aiding in the annual budget analysis across the business top-line / bottom-line. •Reporting/ Updating Majorel clients data base according the group requirement for the file outlook.
•Generate the required reports.
•Keep company vision, mission, values and follow all policies and procedures. •Performs miscellaneous job-related duties as assigned. Job Requirements:
•+2 years of work experience in relevant area. •English level B2 (speaking & writing)
•Excellent use of MS Office
•Visual basic codes & Excel automations tools •Use Power PI •Excellent verbal and written communication skills. •Good presentation skills.
•Adept with a variety of multimedia training platforms and methods.
•Ability to evaluate and research training options and alternatives.
•Call center fundamental. •Experience in workforce management and budgeting
•Exceptional Problem Solving •Excellent analytical & follow up skills
•Teamwork and cooperation
Feel Good @ Majorel Egypt
At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood