Job Description
Job Responsibilities:
•Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company’s objectives
•Handle daily operational tasks such as monitoring, coordination with different teams and departments and arrange team internal matters
•Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives. Manage performance through regular, effective reviews, addressing performance issues according to the company’s policies and procedures
•Conduct development reviews and recommend training and development plans
•Deliver all operational KPI’s, achieving set targets and objectives •Deep-dives into performance trends and propose corrective actions
•Challenge processes and procedures, identify and implement improvements to enhance the customer experience or improve operational efficiency
•Build effective relationships with other teams and departments. Communicate all information clearly and in a timely manner
•Act as a role model to others whilst striving to achieve high standards of performance and customer service
•Ensure full adherence to company policies and imposed policies by the client Job Requirements:
•Excellent in French is a must (Spoken and Written)
•Very good in English is a must (Spoken and Written)
•Very Good Communication skills
•Very Good Problem-solving skills
•Very Good Leadership skills
•Very Good Coaching and handling skills
•Very good verbal and logical reasoning
•Very Good Skills (Excel and PowerPoint)
Working Time
Full Time
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Feel Good @ Majorel Egypt
At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood
