- Supports agents and team leaders in daily business – coaching, side-by-side listening, starting conversations with sales, setting anchor, objection treatment
- Organize small group workshops to promote exchange among agents.
- Support in the implementation of the monthly sales focus and achievement of the sales goals.
- Introduction and training of Fairpay/ salto
- In cooperation with training, building and maintaining a high level of sales skills to provide the customer with the “WOW” effect regarding satisfaction, problem solving and offers to optimize the customer portfolio. (NPS, FCR, sales)
- Conducting competitions to support the achievement of sales goals
- Proactive communication with the team leader, the agents and the Sales Coach TL regarding all areas of performance and customer satisfaction.
- Report progress and planning to Care2sales Manager
- Constant compliance with all rules and regulations of the account Communications AG with regard to personnel management, rules of conduct and security
. Job Requirements:
- Proficiency in German is a must (Spoken and Written)
- Very good in English is a must (Spoken and Written)
- 2 years of experience in call center and sales
- Good Coaching and Training experience
- Good Communication skills
- Good Problem-solving skills
- Very good verbal and logical reasoning
- Good Skills (Microsoft Office – G Suite)
Feel Good @ Majorel Egypt
At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood