•Manage CSRs and ensure that they’re meeting business requirements
•Coach the agent on technical and non technical errors
•Ensure that employees are adhering to the company policy
•Results oriented, TL should be working on achieving the assigned performance metrics Job Requirements:
•Dutch language B2 preferred C1
•Very Good English
•V. Good Coaching skills
•V. Good Problem Solving.
•V. Good Leadership Skills.
•V. Good communications and Handling skills.
•Flexibility in working rotational shifts basis.
•Minimum 6 months’ experience in call center (Majorel).
•Good knowledge of google sheets, docs …
•Having 0-5 % ABS and 90% adherence during the previous 6 months
•Achieving not less than 90% in Operation Efficiency metrics during last 3 months
•Not subjected to any warnings during the last year.
Feel Good @ Majorel Egypt
At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood