Job Description

Main Responsibilities

  • Respond to employee’s requests for technical issues via logged tickets, emails, or phones.
  • Answer employee’s inquiries and questions using available information resources and advise them on the best practices and actions.
  • Follow standard help desk processes and procedures.
  • Diagnose remotely and provide basic troubleshooting of the issue reported.
  • Perform hardware and software installations & updates.
  • Troubleshoot desktops, laptops, IP phones, printers and networks problem.
  • Handling appropriate escalations within the agreed service level of the requests.
  • Escalate issues or outages & unresolved problems to a higher level of support or the dedicated teams.
  • Provide essential online security advice and support
  • Following up on open tickets until closure.
  • Generate the daily required reports via the applications.
  • Performs miscellaneous job-related duties as assigned.

Competencies and Professional Background

  • BS degree in Information Technology, Computer Science or equivalent.
  • Level of English: Excellent Level.
  • Experience in IT 1 year minimum.
  • knowledge of computer programs and hardware.
  • Excellent verbal & written communication
  • Excellent analytical skills to troubleshoot technical issues
  • Exceptional problem-solving skills.
  • Excellent organizational and time management skills.
  • interpersonal & presentation skills.

Working Time

Full Time

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At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood