Job Responsibilities: •Manage trainers & oversee the daily workflow.
• Set action plans related to training department complaints.
• Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.
•Reviews the performance of trainers and coaches, monitors their results and gives them direction for ongoing performance and result improvement.
• Manage trainers’ performance, and responsibilities and report the performance to the direct manager (monthly, quarterly and annual performance).
•Providing the client with the training plans & identifying areas for improvement. •Provide the training performance & efficiency reports •Follow up and audit the reports concerning the Training team. •Identifying training needs and provide recommendations on programs and activities.
•Responsible for trainee’s safety through training, company policy compliance, training rules and supervision of the trainees.
•Understanding customer needs and requirements to develop effective quality & Training processes.
•Evaluate the delivered training efficiency (training results, survey, etc…) •Conduct & manage effective induction programs and coordinate training activities.
•.Create and enhance training manuals, testing and evaluation procedures, multimedia visual aids, and other educational materials and presentations.
• Designing, delivering and administering training programs for Different Criteria.
•Review & Maintain the consistency of the materials.
•Select appropriate training methods or activities
•Perform periodical (Quarter) verification for (Agents, and annually for supporting functions & trainers)
•Creating the refreshment agenda regarding the low-performance agents
•Review the Knowledge updates and remove of obsolete data on a regular basis.
•Determine the needed action for the new hired to enhance their quality.
•Conducting staff training.
• Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
•Ensure subordinates comply with the code of conduct and policies. •Cooperating with the Quality team to handle Quality calibration, the third error and the major updates •Coordinates with all internal functions within various departments to ensure the completion of training processes.
•Working with Global and regional teams to ensure alignment and continuous cooperation.
•Ensure that all the processes of the Training meet COPC Standards and requirements.
•Evaluate team performance in accordance to COPC standards.
•Maintain a keen understanding of training trends, developments, and best practices.
•Performs miscellaneous job-related duties as assigned. Job Requirements:
•Minimum 1 years managing Teams
•Level of English: Excellent Level.
•Experience in Training preferable
•Outstanding knowledge of learning theories and training methodologies.
•Passion for teaching and public speaking.
•Strong teamwork abilities.
•In-depth knowledge assessment protocol.
•Knowledge of competency assessment.
•Experience with e-learning platforms.
•Strong understanding of business goals and standards for customer service.
•Presentation and Problem analysis skills.
•Excellent interpersonal and communication skills.
•Problem solving and coaching skills. •Delegation Standards and Negotiating Skills.
•Time Management. •Leadership skills.
Feel Good @ Majorel Egypt
At Majorel Egypt we prioritize the wellbeing and development of all our employees to promote a pleasant work environment. This is why we ve created a unique program based on our values: Excellence, Creativity, and Respect. We assure you that with us you are going to #FeelGood