About Majorel
At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 82,000+ employees based in 45 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.
Job summary
Cloud Senior Specialist/Center of Excellence is responsible to support Majorel Cloud First strategy, this position will also be facilitating the migration to cloud solutions at all Majorel locations at global level.
Main responsibilities
Actively working to complete company goals on Cloud migration ( ChromeOS, AAD, M365, Google).
Active collaboration to follow company strategy « Cloud First »
Documentation (e.g. customer/system specific installations)
Working with existing team to achieve hand over to support hub of infrastructure tasks.
Maintain internal communication
Ensure quality compliance including security. Following Majorel IT security standard.
Circulate and distribute information to the regional contacts/ customer and Global management
Extended fault processing (equivalent to 2nd level support of manufacturers) of IT via monitoring systems and UHD, ensuring availability of systems
Project planning, installation and administration of new services
Comply with the ratios/objectives established in the service (KPI, SLA, SolveIT)
Responsible for troubleshooting in the area of modern workplace.
Responsible for ensuring the operational readiness of the IT via monitoring systems.
Additional task can be assigned at any time.
Educational Background:
Bachelor’s Degree in Business IT / Computer Studies or Engineering & Management or similar education
Certification ITIL V3 Foundation
Technical Skills: (knowledge, experiences, IT tools/software, languages)
Good overview of this tech stack
Windows / ChromeOS / Igel / SCCM / Intune
M365 / Google workspace
Directory services / OKTA / Azure AD
Azure / AWS / GCP
Advanced IT-knowledge
Social competence and pronounced communication skills
Independent working style and high commitment
Comprehensive IT knowledge (PC, networks, databases, ACD etc.)
Soft Skills:
Communication: Actively communicates with different stakeholders and adopts a consultative style to clearly respond to questions and engage the audience.
Critical Thinking: Leverages multiple sources and concept to ensure understanding of underlaying patterns and problems.
Problem Solving: Acts in an entrepreneurial way to solve problems and turns obstacles into opportunities.
Independent working style and high commitment
High resilience, time flexibility and willingness to travel
Structured, process-oriented working method and strong organizational and analytical skills
Good written and spoken English