At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 82,000+ employees based in 45 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner, they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.
Responsible for Triage and Analysis of Security Alerts received from multiple sources, investigation of Security Incidents, reactive and proactive threat hunting on Majorel Global IT environment. Additional responsibility is Alert-tuning via detection rule creation and exception.
Point of contact for Global cyber security events and alerts.
Real Time monitoring, event evaluation, triage and alert monitoring for:
CrowdStrike Alert handling
SIEM alert monitoring.
Security Incident tickets.
Constructs and maintains dashboards related to above.
Create and handle IT system Security Incident tickets.
Submit Alert-tuning request for continuous alerting capability improvement.
Conducts Tier 2 Incident analysis and response based on response plans
Research threat intelligence reports applicable to Majorel IT environment.
Reactive and Proactive Threat hunting.
Escalates issues and incidents as appropriate.
Support/Address other risk, information security and compliance activities as assigned
Competencies & professional background
Associates degree or higher in Information Technology, Computer Science or related field, or relevant experience.
Minimum 2 years of experience in IT, Cyber Security
Technical Skills: (knowledge, experiences, IT tools/software, languages)
Good understanding of function of Proxies, IDS, incident reporting, HIPs, DLP, CrowdStrike and networking in general
Configuration or management of any of the above preferred.
Assist in the development and implementation of security policies and procedures, and update, maintain and document security controls
Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
Must be able to communicate complex technical concepts clearly, both oral and written, and interpret regulatory guidance and identified vulnerabilities to a wide audience.
Ability to manage multiple ad-hoc projects simultaneously and to work in a highly dynamic, rapidly changing environment; Ability to exercise discretion and maintain confidentiality.
Communication: Excellent written and oral communication skills
Critical Thinking: Defines and explains different patterns and relationships by systematically looking at facts and trends
Excellent organizational skills
Experience working in a team-oriented, collaborative environment
Self-motivated, open minded and directed, more doers than thinkers