Description of the job
For our business in Zagreb we are currently looking for Customer Support Representatives (male/female) with a excellent language skills in German (at least B2). English is a plus.
Apply now! You’ll join a well-established and high performing project looking to achieve success in our long-term strategy.
Responsibilities
- Provide a highly professional consumer experience by collaborating with consumers through various communication channels.
- Solve customer complaints and inquiries in a courteous and tactful manner while providing clients with accurate, timely and professional answers.
- Resolve consumer issues and complaints by identifying the cause of the problem and selecting the best solution.
- Establish a customer relationship with consumers.
- Use customer feedback and communicate with other teams to create better customer service.
- Proactive approach in every interaction with consumers to discover better solutions.
Requirements
- Excellent communication skills and high focus on customer satisfaction.
- Excellent language skills (at least B2) in German language, both spoken and written. English is a plus.
- Customer service-orientated and a high focus on customer satisfaction.
What do we offer?
- Modern and multinational working environment at an attractive location in Zagreb with good public transport connection.
- Belonging to a great international company where you will constantly be learning.
- Paid transport, hot meal and additional fee for working on foreign language/project.
- Variable bonus on performance.
Equal opportunities
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.