At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.
We serve customers across the world through our 78,000+ employees based in 44 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.
Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.
Global IT Administrator ServiceNOW (HR Service Delivery) is responsible for implementing case-based workflows and solutions, in order to achieve business outcomes in alignment with requirements.
Lead workflow implementation in HR service delivery, including setup of case management with varying complexity
Setup and maintain data integration workflows between multiple platforms and data sources
Develop, maintain and support catalog items and workflows on ServiceNOW platform
Support/consult with client/developer departments and conception of innovative, customer-oriented solutions
Collaborate with stakeholders on different hierarchy levels and meeting audiences to understand business goals and support HR service delivery outcomes
Respects and aligns with existing platform set, platform strategy and applicable standards to deliver sustainable solutions
Continuously optimize through proactive, careful analysis and evaluation of existing HR and non-HR process implementations;
Contribute to implementation projects on the Global ITSM platform over the entire lifecycle;
Be an active part of Global IT Service Management organization, enabling best-in-class service with a #ONETEAM ethos
Degree in information technology, computer science, business administration, or alternatively extensive related work experience.
Technical Skills: (knowledge, experiences, IT tools/software, languages)
Strong knowledge of IT Service Management processes, ideally supported by certifications in frameworks such as ITIL, IT4IT, COBIT etc.
Operational/Administrative Experience on ServiceNOW Platform within a large enterprise requirement, existing certifications an advantage
Experience implementing HR process design within modern service management environments including proficiency on setting up and maintaining data integration
Operational knowledge in international HR delivery processes
Knowledge of complex enterprise IT environments with a focus on HR solutions
Analytical and business-oriented mindset to effectively draft technical solution design matching requirements and limiting parameters
Experience implementing Common Service Data Model best practices
Experience working in agile environments using tools such as JIRA
Comfortable working within a virtual/remote team
Confident in communicating throughout the organization including different management levels and fields
Strong ability to carry out assigned tasks independently including self-organization with little supervision
Ready to adopt change in a fast-moving, large enterprise organisation
Excellent communication and interpersonal skills suitable for working in a global environment
Excellent written and spoken English, additional languages (French, Spanish, German, Polish) are an advantage
Locations: Poland, Morocco, Philippines