About Majorel

At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.

We serve customers across the world through our 69,000+ employees based in 36 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.

Job summary

Global IT Senior Vendor Manager would be responsible for helping Majorel Holding get the best out of its current and future relationships with its partners and suppliers together with the stakeholders

Main responsibilities

Build effective relationships to understand the operational and reporting needs of the stakeholders with regards to the Vendor & Sourcing Strategy.
Work with Procurement team to identify and assess the full list of suppliers in the roadmap for 2022 for Global & regional IT.
Communicate with suppliers directly to obtain appropriate information to gain knowledge for the Global IT Strategy.
Work with Finance to set up, implement and manage Budgets reports vs. expenditure for Global IT
Work with Sourcing Leads to update key supplier risk profiles
Collect and organize risk information from every vendor prior the RFP’s concerning IT contract
Prepare materials for the Weekly, Monthly and Quarterly Business Reviews with supplier- and internal stakeholders
Assist in finalizing the complete risk profile for Sourcing & Vendor management.
Set up together with the responsible stakeholder a weekly monthly and quarterly meetings to manage the Contract Lifecyle.
Set up the “collaboration platform” between Regional and Global Sourcing & Procurement
Participate actively on setting up contract management governance to manage IT contracts
Report on a monthly basis on the progress on the Vendor activities to the Stakeholders
Align with the Global finance department to support the local regions for “procure to pay”
Work together with all disciplines involved to set up a framework to manage Vendors
Set up KPI’s for the vendors in conjunction with Procurement and the stakeholders.
Set up and lead Strategy Alignments between Vendors, Global IT and Regional IT
Set up Vendor Management KP’s in conjunction with Sourcing & Procurement
Help Procurement when need it in the vendor selection procedures.
Help Procurement to set up SLA’s and SLR’s.
Act as a back up when need it for Sourcing & Procurement
Additional task can be assigned at any time.

Competencies and professional background

Educational Background:

Bachelor or Master in Business studies or ICT, or equivalent experience
IT contract Management min 4 years experience

Technical Skills: (knowledge, experiences, IT tools/software, languages)

Experience in Sourcing & Vendor Management
Experience with External Contractor Sourcing.
Experience with Supplier Management and Engagement and contract LiveCycle management
Experience with Data Analysis to create actionable insights.
Experience working with Agile teams as a core/extended team member is a plus.
Strong stakeholder engagement skills.
Good understanding of different project delivery frameworks and methodologies in the IT industry
Highly organized, possessing strong analytical abilities
Good understanding and experience in working Agile.
Effective at issue resolution. Detail oriented yet able to look at big picture to understand broader impact.
Knowledge or understanding of Ariba, ServiceNow and Finance ERPs or equivalent knowledge in the field.

Soft Skills:

Work with Suppliers (sales and account managers).
Handle commercially sensitive- and confidential data.
Work with complex data sets across different sources to create dashboards and actionable insights to manage vendors
Able to create documents and presentations for senior leadership up to Executive level.
Responsible for the execution and administration of continuous improvement while pro-actively looking for operational and tactical synergies across hubs, across the IT Global and Regional organizations and across suppliers.
Manage sourcing IT of 3rd party contracts together with Procurement department- contract labour, time & material, milestone based, fixed price or other types of contractual agreements.
Comfortable working in a multi-culti environment
Comfortable working in a fast-growing IT environment.

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