Description of the job
Are you ready to provide the best customer service in the name of some of the most renowned companies all over the globe?
We at Majorel Croatia are looking for Italian Customer Support Representatives to strengthen our team in Zagreb. If you have excellent language skills (at least C1) in Italian, both spoken and written, apply now! English is a plus.
It does not matter if you don’t reside in Zagreb or nearby, this job can be also performed from home in any location in Croatia.
- Providing superb support the way you would want to be treated during your vacation!
- Inform your customers about the products and services the project provides, and make sure this also includes their policies and processes in a friendly manner.
- Be aware of current traveling destinations and holiday trends.
- Evaluate problems and complaints of the callers and provide proper solutions to them (chat, e-mail, phone calls).
- Excellent communication skills and high focus on customer satisfaction.
- Excellent language skills (at least C1) in Italian, spoken and written. English is a plus.
- Customer service-orientated and a high focus on customer satisfaction.
- Strong administration and organization skills.
- Keen eye for detail to ensure high accuracy.
- Very good PC skills.
- Availability to work on shifts.
- Team work.
- A previous experience in Customer Service or similar business is a plus (B2B).
What do we offer?
- Starting paid training path.
- Continuous improvement and product training.
- Modern and multinational working environment at an attractive location in Zagreb with good public transport connection.
- Excellent reputation as responsible employer.
- Welcoming and inclusive environment.
- Shift system (from Monday to Sunday from 06am to 12 pm; festivities included).
- Work is performed in our facilities and in teleworking.
- Belonging to a great international company where you will constantly be learning. Join us in a vibrant, multi-cultural city center environment. Explore your career possibilities and work on your personal development. Above all, enjoy the experience of working with highly prestigious brands!
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking.