About Majorel

At Majorel we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners.

We serve customers across the world through our 75,000+ employees based in 41 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

Majorel employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.

Job Summary

Technology Business Management Analyst (TBMA) is responsible for the ownership of the cost transparency tool, the data it represents, the methodology for cost allocations, and the use of such data. The TBMA drives continuous improvement of data and cost distribution methodologies through a series of operations processes meant to govern and control data efficiency management. In addition to tool ownership, the TBMA is responsible for all configuration, testing, and deployment of cost transparency and metric reporting. Reporting to the Manager, Technology Business Management, the TBMA will also be responsible for aligning cost transparency to the IT vision.

Main Responsibilities

Oversee high level reporting configuration and deployment within Apptio and function as the liaison between key stakeholders to interpret and deliver insights to meet business needs.
Configure the data model, build out the data model, optimize data model, coordinate new data interfaces, maintain the data model, and control the data quality
Serves as the TBM reporting Subject Matter Expert (SME) for all cost transparency and Apptio reporting/data related questions/issues, while executing monthly financial reporting for key stakeholders.
Monitor/maintain processes to improve and optimize data accuracy and research and resolve problems; recommend and implement (where applicable) modifications to the processes.
Must be able to provide business/financial advice to executives, controllers and directors on business management related matters
Support the continuously improve existing TBM office framework, model, taxonomy and metrics and partner with Technology Executives, Service and Application Owners, Finance representatives and functional Lines of Business leaders to understand needs and refine strategic TBM roadmap.
Work closely with corporate accounting and IT finance to collect and prepare monthly GL extracts and act as the definitive finance subject matter expert for team.
Oversee and manage the configuration, design, testing and deployment of the Apptio Cost Transparency and Cloud Cost Management Application dashboards, reports and underlying data models.
Work with the Architecture team to develop annual service offering standard rates (Future State). * Serve as technical point of contact for Apptio resolve technical and data quality issues and facilitate testing for Apptio release updates.
Foster an innovative culture, where team members regardless of tenure or experience level are encouraged to shape work outcomes.
Additional task can be assigned at any time.

Competencies and professional background

Educational Background:

Bachelor’s degree, or it’s equivalent, in Management Information Systems, Computer Science, Engineering Management, Electronic Engineering, Project Management, Business Administration, or a related discipline

Technical Skills: (knowledge, experiences, IT tools/software, languages)

Between 1 and 5 years of aligned experience implementing similar software/ RPs
An affinity with the Information Technology world
Able to communicate effectively in English

Soft Skills:

Excellent planning, mapping, and communication skills

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