Meet Anna, our Help Desk AgentIn this interview Anna talks about her personal career path within the company and what it means to be a Help Desk Agent at Majorel.
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A year ago I was introduced to Majorel, because my girlfriend is working as a Customer Service Representative here in one of the projects. As I wanted to work in an international environment, I applied. Happily, it worked out.
I have the honor of being a part of the smallest project in Majorel Estonia, we are also working on verifying, that all the medical products in the EU market are safe for the customers. More specifically, we help with integrating the software that connects the national systems to the pharmacies, hospitals, and wholesalers.
Sometimes the communication between the different departments involved in this project is slow, and resolving more difficult questions and problems can take some time. As the first level support, we obviously get the negative feedback, but it is important to not take it personally if something just is out of your hands.
I have colleagues in Riga, and in various German cities that I am in contact with every day. Not being able to talk to them face-to-face is probably the most challenging aspect of the day-to-day work.
I guess it’s not really one moment, but getting to know all the wonderful people in my team has been a delight. Everyone is so different, but great in their own way.
I’m fast and eager to learn new things. Having a good sense of humor can also be really useful for overcoming difficulties.
Visiting new places with the people I love is definitely my favorite. And it doesn’t have to mean travelling, it can be the new café you saw on the way to work. However, sometimes it’s really gratifying to just relax at home and play video games.
Finding the balance between never feeling satisfied with your achievements, continuously improving yourself, and just being happy with enjoying the present.
We have job opportunities in Tallinn, click here to go to our current job openings and find the perfect fit for you! We are looking forward to hearing from you soon!