Job Description

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.Are you ready to explore a whole new world of vast opportunities? We’re glad to meet you. Apply today!

For an important e-commerce partner, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.


• Respond to customer requests in a professional, precise and timely manner• Management of calls, e-mails and chats relating to Information and Complaints


• Excellent communication skills & high focus on customer satisfaction• Native language skills in French or at least C1 level knowledge• Italian knowledge at least B1 (written, spoken and read)• Nice to have: knowledge of English or another European language• Good IT skills – required competence and speed in the use of tools to report interactions• Customer orientation, problem solving skills, teamwork• Availability to work on shifts• Prior experience in beauty sector and/or the role is preferential

What we offer

• Competitive salary and benefits• Flexible shift system• Stable multinational company with an international and diverse environment • Possibility of internal growth• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world• Convenient work location with excellent public transport connections• Remote working according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home• Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement
We are connected! The Majorel Recruitment team can contact you by phone, e-mail or even WhatsApp!

Working Time


Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

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Feel Good Program

With our Feel Good Program, we want to create a better work environment for our people and focus on their wellbeing and engagement. In line with our core values – Creativity, Excellence and Respect – we tailor the program to meet local needs. Join us and #FeelGood!

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