“Majorel supplied me with specific training about leadership to give me all the instruments I needed. Here I found an amazing group of people to work with, making this the best personal and professional experience I’ve ever had.”
German Customer Service Representative for Majorel Italy
Milan
(Languages: English, German )
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Job Description
Welcome to Majorel! We are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe. Our diverse #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, Excellence and Respect, our fundamental values, drive everything we do. Whether you are an experienced professional or just starting out, we can offer you the right support to help you achieve your goals. Are you also #DrivenToGoFurther? Join us now!
For an important e-commerce partner, we are looking for brilliant resources to be included as Customer Service employees. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact.
Responsibilities
• Respond to customer requests in a professional, precise and timely manner• Management of calls, e-mails and chats relating to Information and Complaints
Requirements
• Excellent communication skills & high focus on customer satisfaction• Good language skills in German (at least C1 level knowledge)• English knowledge at least B2 (written, spoken and read)• Nice to have: knowledge of Italian or another European language• Good IT skills – required competence and speed in the use of tools to report interactions• Customer orientation, problem solving skills, teamwork• Availability to work on shifts• Prior experience in beauty sector and/or the role is preferential
What we offer
• Competitive salary and benefits• Flexible shift system• Stable multinational company with an international and diverse environment • Possibility of internal growth• Work/live in Milan, one of the world fashion cities and gateway to one of the most beautiful countries in the world• Convenient work location with excellent public transport connections• Remote working 60% according to project needs; it is mandatory to be within 100 km from our office in Milan while working from home• Feel Good Program to create a better work environment for our people and focus on their wellbeing and engagement
We are connected! The Majorel Recruitment team can contact you by phone, e-mail or even WhatsApp!
Working Time
Part-time
Equal Opportunities
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
Apply now
Feel Good Program
With our Feel Good Program, we want to create a better work environment for our people and focus on their wellbeing and engagement. In line with our core values – Creativity, Excellence and Respect – we tailor the program to meet local needs. So at Majorel in Italy you will #FeelGood!
“It’s wonderful to be part of a team of people who believe in you and part of a company where you can express yourself and grow both personally and professionally.”
“After all these years, Majorel became as much an important part of my life as I feel I became an important part of Majorel.”
“With Majorel, I was able to grow professionally and personally, but I was given also the chance to create something beautiful: a second family.”
“What I appreciate most about my journey here is the people I met along the way, from whom I learned a lot and who always gave me the opportunity to be listened.”
“The opportunity to learn so many new competences is incredibly valuable and being part of such a beautiful team is something to be proud of.”
“I was looking for a new job in a dynamic work environment, and I have found this and much more! Here I met very interesting people who are now dear friends and I grew up with them both professionally and personally.”
“What I really like about Majorel is the team-oriented environment and the possibility to grow, both as an individual and as an asset to the company.”
“I joined Majorel in early 2020, just before the first COVID lockdown. From that very first moment, even if we were all working from home, I felt part of this big family.”
“At Majorel I’m becoming more and more resilient, someone that doesn’t quit when faced with a difficult situation.”
“Majorel has allowed me to grow professionally and challenge myself in different roles in a short period of time and I’m grateful for the amazing experience and wonderful people I’ve met along my career path in this company.”