Job Description

Majorel is now Teleperformance. Together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to master their future.A core Teleperformance commitment is to position top talent for success in this new chapter. We believe that it’s the people who make both companies genuinely exceptional and the combined organization will offer significant career development opportunities all around the world.Are you ready to explore a whole new world of vast opportunities? We’re glad to meet you. Apply today!


For an important partner in the cosmetics industry, L’Oréal Group, we are looking for brilliant resources to be included as Hair Beauty Advisors. The ideal candidate has a strong orientation towards the achievement of objectives, excellent interpersonal skills and shows a propensity to manage telephone contact. 

Responsibilities

Main activities: Management of consumer requests relating to Information and Complaints through different channels (i.e. live chat, phone, emails, webforms, Social 1:1) by providing excellent solution, service, product and beauty advice in a professional, precise and timely manner

Requirements

Your profile: Must have• Hair color background • Cosmetics and Luxury sensitivity (personal interest)• Excellent communication skills, empathy & high focus on customer satisfaction• Customer orientation, problem solving skills, teamwork• Native language skills in Greek or at least C1 level knowledge• English knowledge at least B2 (written, spoken and read)• Italian nice to have • Good IT skills – required competence and speed in the use of tools to report interactions• Availability to work on shifts• Interest in digital and social mediaNice to have• Previous experience in Customer Service

What we offer

Our offer:• Competitive salary and benefits• Flexible shift system• Stable multinational company with interaction between different nationalities and cultures and the possibility of internal growth• Modern and positive work environment • Excellent public transport connections• An international environment employing people from different nationalities and culturesIf you like to be part of this great journey and growing opportunities, please join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your Personal Development. Above all, enjoy the experience of working with this highly prestigious brand L’Oréal Group!We are connected! The Majorel Recruitment team can contact you by phone, e-mail or even WhatsApp!

Working Time

Part-time

Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

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Feel Good Program

With our Feel Good Program, we want to create a better work environment for our people and focus on their wellbeing and engagement. In line with our core values – Creativity, Excellence and Respect – we tailor the program to meet local needs. Join us and #FeelGood!

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