About the job
Are you: passionate about Quality? Leading people within a growing project and company? Excited to provide exceptional customer service by training the team and the Company?
If your answer is Yes, then apply now!
We are looking for a Training & Quality Manager to join an amazing team in our growing Organization!
You will be working for our client, one of the biggest online accommodation providers worldwide.
Your Duties and Responsibilities
- Responsible for Coaches and Trainers to ensure high performing teams standards.
- Managing and implementing departments quality monitoring system in accordance with the service standards and processes
- Ensuring specified KPI performance; analyzing the quality of the service and creating reports
- Maintain and monitor accurate performance trends for each direct report as overall team level performance.
- Identifies and develops continuous improvement opportunities implementing common process methodology for process improvement.
- Evaluate and manage effectiveness by partnering with operations to create improvement action plans.
- Identify, develop, and implement programs for overall quality improvement
- Ensure facilitation and coordination of calibration process and sessions (both internal/external)
- Develop and maintain strong working relationships with internal operations personnel and clients.
- Oversee and administer audits of key support processes.
- Ensure consistent application of the quality process/system.
- Attend and facilitate client calibration or monitoring sessions
- Facilitate Quality training and/or initiatives as directed
- Deliver client-facing presentations related to quality
Your Profile
- Excellent written and verbal skills in English (C1)
- Excellent leadership and people developmental skills
- Experience in quality, operations management
- Proven ability to manage people, processes, and technology
- Excellent understanding of Quality Assurance principles
- Excellent written and verbal communication and presentation skills.
- Excellent Time Management
- Proficiency in software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS Outlook
- Experience in similar role
- Highly analytical
- Performance-oriented
What we offer
- Private Health insurance
- Performance-based bonus
- Referral Bonus
- Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
- Relaxation and game areas in the office
- Free Parking
- International and multicultural work environment
- Fully paid trainings
- Career development programs & trainings
- Hybrid work model
Salary
3250-3960 €/mon. gross
Taking in consideration your current professional competence and work experience.
Apply now
Feel Good @ Majorel Lithuania
Our Feel Good Program is specially designed to meet the support needs of our people while promoting a work environment driven by our values: Creativity, Excellence and Respect. We want you to be the voice of our global community and encourage you to get actively involved in making us the very best we can be.
-
Feel Good Support -
Feel Good Body -
Feel Good Mind -
Feel Good Soul -
Feel Good Community