About the job

Are you: passionate about Quality? Leading people within a growing project and company? Excited to provide exceptional customer service by training the team and the Company?
If your answer is Yes, then apply now!

We are looking for a Training & Quality Manager to join an amazing team in our growing Organization!

You will be working for our client, one of the biggest online accommodation providers worldwide.

Your Duties and Responsibilities

  • Responsible for Coaches and Trainers to ensure high performing teams standards.
  • Managing and implementing departments quality monitoring system in accordance with the service standards and processes
  • Ensuring specified KPI performance; analyzing the quality of the service and creating reports
  • Maintain and monitor accurate performance trends for each direct report as overall team level performance.
  • Identifies and develops continuous improvement opportunities implementing common process methodology for process improvement.
  • Evaluate and manage effectiveness by partnering with operations to create improvement action plans.
  • Identify, develop, and implement programs for overall quality improvement
  • Ensure facilitation and coordination of calibration process and sessions (both internal/external)
  • Develop and maintain strong working relationships with internal operations personnel and clients.
  • Oversee and administer audits of key support processes.
  • Ensure consistent application of the quality process/system.
  • Attend and facilitate client calibration or monitoring sessions
  • Facilitate Quality training and/or initiatives as directed
  • Deliver client-facing presentations related to quality

Your Profile

  • Excellent written and verbal skills in English (C1)
  • Excellent leadership and people developmental skills
  • Experience in quality, operations management
  • Proven ability to manage people, processes, and technology
  • Excellent understanding of Quality Assurance principles
  • Excellent written and verbal communication and presentation skills.
  • Excellent Time Management
  • Proficiency in software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS Outlook
  • Experience in similar role
  • Highly analytical
  • Performance-oriented

What we offer

  • Private Health insurance
  • Performance-based bonus
  • Referral Bonus
  • Wellbeing Program (such as: Sports & well-being events and Feel-Good activities)
  • Relaxation and game areas in the office
  • Free Parking
  • International and multicultural work environment
  • Fully paid trainings
  • Career development programs & trainings
  • Hybrid work model

 

Salary

3250-3960 €/mon. gross
Taking in consideration your current professional competence and work experience.

Apply now

Feel Good @ Majorel Lithuania

Our Feel Good Program is specially designed to meet the support needs of our people while promoting a work environment driven by our values: Creativity, Excellence and Respect.  We want you to be the voice of our global community and encourage you to get actively involved in making us the very best we can be. 

  • Feel Good Support
  • Feel Good Body
  • Feel Good Mind
  • Feel Good Soul
  • Feel Good Community
Apply now