Majorel Named ‘’Best European Contact Center” at the European Technology Awards 2021
Awards and Recognition
We are proud to be recognized by some of the most important publications and organizations from Romania and around the world.
2023 Great Place to Work® Certified
Majorel Romania has been certified as an “Attractive Employer” by Great Place to Work®.
The “Great Place to Work® Certified” certification program of the international research and
consulting institute recognises special commitment by employers to design the right workplace culture and is awarded on the basis of a vetted procedure.
This includes independent, anonymous feedback from employees and an analysis of human
resources activities and programmes.
About Great Place to Work®
Great Place to Work® is an international research and consulting institute that supports
companies in around 60 countries in developing their corporate and workplace culture. A culture
focussed on trust and performance not only ensures motivation and loyalty from employees, it
also strengthens the economic performance of a company. It makes a significant contribution to
successfully managing change processes such as digital transformation or demographic
change. Each year, Great Place to Work® grants certification to very good international,
national, regional and sector-specific employers in recognition of their performance on the basis
of anonymous employee surveys and the corporate culture analysis.
Romanian Business Services Forum & Awards, 2023
Brand of the Year
These category of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services.
Romanian Contact Center Awards, 2023
At Romanian Contact Center Awards 2023, Majorel Romania received 2 prizes:
- Best External Contact Center (Large)
- Best Employer Branding for Contact Center.
Romanian Business Services Forum & Awards, 2022
- Employer of the Year (over 800 employees)
This award recognizes the industry company with more than 800 employees which has achieved excellence in the provision of internationally recognized training to its employees, an employer who promotes the value of quality environment at the workplace. - Employee Engagement Initiative of the Year
Our Feel Good Program was designated the winning initiative of this category. - CEO of the Year: Daniela Micusan
This award recognizes the activity of a head of operations that demonstrated commitment to the Romanian outsourcing sector by creating a positive impact. - Brand of the Year
These category of awards honor a business organization demonstrating superior performance in the development, delivery and innovation of outsourcing services. The Brand of the Year is awarded not by the jury, but through public voting.
The Romanian Business Services Forum & Awards Gala, organized by Outsourcing Today and The Diplomat-Bucharest, is an elite event to recognize, reward and celebrate the success of the most prominent companies, projects and individuals acting in the business shared services field in Romania.
Romanian Contact Center Awards, 2022
Best External Contact Center (Large)
Romanian Contact Center Awards place the spotlight on best practice and expertise in the field of customer service and contact center management.
The Awards journey is a 360 review of the field, looking at different levels of management, various industry sectors, national and international delivery results, and much more. All aiming to empower the Romanian contact center community to grow bigger and stronger against all odds and obstacles.
ABSL Awards, 2022
Business Leader in Vibrant Work Environment – 3rd place
in recognition of the outstanding results of the project The Feel Good Program.
This award seeks to appreciate and promote companies that creates working environments that are inspiring and vibrant.
The Association of Business Service Leaders in Romania (ABSL) is a leading organization representing the business services sector, gathering high profile companies which conduct business in the area of Shared Services Center (SSC), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Research and Development (R&D).
Business Review Awards, 2022
Employer of the Year
The Best Employer of the Year | Working Romania Champion category recognizes the outstanding achievement of the companies active on the Romanian market when it comes to their HR strategy seen from different perspectives: work from home strategy, motivation and compensation plans, retention of their employees, non-financial benefits adapted to the specific of the pandemic (including measures taken to diminish the negative psychological pressure on their employees).
Undelucram.ro - 2022
Majorel Romania was ranked No. 2 Top Employer in BPO & Services Industry in Romania.
Romanian Business Services Forum & Awards, 2021
Brand of the Year
The award recognises all aspects of business management excellence, such as: financial and operational performance, services, client and employee growth, company leadership and CSR endeavours. It’s worth mentioning that the Brand of the Year is the only title awarded not by the jury, but through public voting.
Undelucram.ro - 2021
Top Employer in BPO & Services Industry
Majorel Romania was ranked No. 1 Top Employer in BPO & Services Industry in Romania and on a national level proudly taking the no. 7 position from all industries.
The ranking was made by Undelucram.ro taking into consideration the opinion of more than 100,000 employees. The evaluation was performed based on criteria such as career opportunities, salary package, management, free time versus office time, procedures, company values.
Romanian Business Services Forum & Awards, 2020
Daniela Micusan – CEO of the Year
The Awards Gala recognizes the success of the most prominent companies and people, acting in the Business Shared Services – BPO, ITO, SSC and Connected Services and Technology Solutions Providers’ industry. Daniela Micușan, General Manager Majorel Romania, received the CEO of the Year Award.
Top Employers Institute, 2019
Certified Top Employer
Majorel Romania has been officially recognized by the Top Employers Institute as a Top Employer in 2019 for excellence in employee conditions.
Organizations certified as Top Employers dedicate themselves to providing the very best working environment for employees through their progressive ‘people-first’ HR practices.
Global Awards
Majorel Group Luxembourg S.A. (“Majorel’’ “the Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, has been recognised with various international awards.
Majorel has been recognized with three awards at the Excellence in Customer Relationship Awards Gala 2021 in Madrid, Spain: Best Commercial Provider, Best Helpdesk and and Most Recommended Provider.
Majorel has been named by Everest Group as a Leader in its report “Customer Experience Management (CXM) in EMEA – Services PEAK Matrix® Assessment 2021” for the second consecutive year.