Job Description

(This offer does only apply for people referred by Majorel Barcelona employees. If it is not your case, please apply on the other offer with the same tittle. This is only applicable for the ones speaking Swedish, Norwegian, Danish or Finnish).

Do you like to help others and enjoy doing it in a travel context?
If you are an empathic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you! 


As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying the customer needs. You will be listening, responding and mediating between our international travellers and suppliers of all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.


  • Swedish/Norwegian/Danish/Finnish native and advanced English 
  • Excellent communication and inter-personal skills both written and spoken
  • User friendly PC skills: Office 365, CRM Database, and other internal platforms. 
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset that will help you deal with some tricky customer problems.
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes.
  • Affinity with travel platforms
  • Experience within customer service or contact center environments will be valued. 
  • Availability to work from the office and from home (within 100km from the office)
  • Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be MANDATORY to be able to hire you. Meaning Obligatory studies as ESO or High School. Any higher studies title will be an added value.

What we offer


  • 39h/week Full time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
  • Available shift: 09:00-20:00h (Rotatory)
  • Starting with a Temporary Contract (probation period) that will evolve into a Permanent contract for a long term based on performance.
  • Holidays: 27 working days of holidays/year 


  • Relocation Support: We’ll support you to get all the necessary documentation
  • “Feel Good” program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
  • Free private health insurance if interested when getting a permanent contract. 
  • Flexible remuneration in nursery school transport if interested after probation period
  • Attractive employee referral bonus campaign
  • A multicultural and international working environment 
  • Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield) 
  • Free coffee every day and free fruit once a week 
  • Be part of an exciting industry leading department with great opportunities to learn and grow your career 
  • Initial training and continued personal coaching 

Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 70 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, excellence, and respect are the values that guide our work.To know more about us, please visit and you can also follow us on our social media on Facebook, Instagram and Linkedin. 

Working Time


Equal Opportunities

At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking

Apply now

Feel Good @ Majorel Spain

We are driven by Creativity, Excellence and Respect, which is why we promote a work environment where our people can thrive. Our Feel Good Program is specially designed to make this workplace reality come true. In Spain, we’ve customized it to satisfy your expectations and needs. #FeelGood with us!

Apply now