“I’m grateful for the people I have met during my journey at Majorel: they have helped me every step of the way, and I’ve learned so much from them.”
Technical Support Specialist – German Native Speaker
Barcelona Multilingüe
(Languages: English, German )
Apply now
Job Description
(This offer does only apply for people referred by Majorel Barcelona employees. If it is not your case, please apply on the other offer with the same tittle)
Are you good at understanding patients and identifying their needs while showing compassion when dealing with it? If you said yes to the question above and you are an empathetic person, good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!
Responsibilities
As the first point of contact for patients, a problem-solving mindset is of fundamental importance to ensure good understanding of
the patients’ perspectives and to be able to provide a high-quality support, by receiving calls for inquiries, product issues and technical difficulties, related to mobile apps, cloud software and related hardware. You will also be managing the shipment of spare parts, updating accounts via computerized systems, documenting, and analysing patients and product information.
Requirements
- German native and advanced English (C1)
- User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
- Sound knowledge of Windows / Mac OS X operating systems and related web browsers
- Excellent communication, interpersonal skills and negotiation both written and spoken
- Goal-oriented and self-assertive.
- Experience within customer service and technical support will be valued.
- Availability to work from the office
- Obligatory studies finished: According to the legislation in Spain, a Document to prove it will be Mandatory to be able to hire you. Meaning Obligatory studies as: Pflichtstudium (ESO or High School). Any higher studies title will be an added value.
Preferred qualifications:
- Technical expertise in the field of troubleshooting of medical devices
- Technical or medical training
- More than 1 year of relevant experience in technical support
What we offer
Contract
- 39h/week full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
- Monday to Friday – From 10:30 to 19:00 / Saturday and Sunday – From 9:00 to 17:00
- Permanent contract from the first day (with 1 month trial period)
- Holidays: 32 natural days distributed over the year in 4 full weeks + 4 individual days
Benefits
- Fully paid training with a mentoring program
- “Feel Good” program which includes Spanish lessons, quizzes with prices, and free group activities such as running, beach volleyball, roller skating, and much more!
- Free private health insurance
- Flexible remuneration in nursery school or transport if interested after the probation period
- Incentive plan regarding project KPIs achievement
- Attractive employee referral bonus campaign
- A multicultural and international working environment
- Modern office space, well connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit once a week
- Be part of an exciting department with great opportunities to grow your career
Majorel is a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe, our #OneTeam designs and delivers flexible solutions in 60 different languages that make a difference to the customers of many of the world’s most respected brands. Creativity, excellence, and respect are the values that guide our work.
Working Time
Full-time
Equal Opportunities
At Majorel we are committed to equal opportunities between men and women. In the same way, our offered positions can be developed by people with disabilities. We guarantee compliance with preventive regulations to ensure the care for the safety and health of workers in our facilities or in teleworking
Apply now
Feel Good @ Majorel Spain
We are driven by Creativity, Excellence and Respect, which is why we promote a work environment where our people can thrive. Our Feel Good Program is specially designed to make this workplace reality come true. In Spain, we’ve customized it to satisfy your expectations and needs. #FeelGood with us!
“Anyone who enjoys being part of a team, who is motivated to work to reach their objectives, who seeks recognition for a job well done… I invite him/her to be part of our great Majorel family. They will always feel welcome here!”
“At Majorel, I’ve learned the importance of looking at the world from different perspectives and working with empathy.”
“Majorel gave me the tools and resources to freely explore my creativity. And without my colleagues’ cordiality and professionalism, I believe that it wouldn’t be possible to succeed in so many objectives.”
“In this new role, I’ve had the luck to learn, among many other things, to coordinate the work and performance of a great squad, always oriented towards meeting the project goals with everybody’s contribution.”